Frequently Asked Questions

 
 

Use this section for questions about your services. Sed nunc, himenaeoseusemper sed elit.

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How long does it take to receive my quilt?

We understand that seeing your finished quilt is one of the most satisfying experiences. We process quilts as quickly as possible while maintaining a level of craftsmanship and quality that we take great pride in maintaining for all our clients.

All quilts can be expected to be processed upon arrival to our studios within 5-10 business days. If there are any delays in this expected window of time, we will contact you and provide an estimated time of shipment.

What if my quilt is not exactly one of the set sizes?

We understand that your quilt might not be exactly the size we outline. That’s okay! Select the size that your quilt is closest. If you are not sure, send us a message and let us know the size and we will let you know what works best.

How do i ship my quilt?

Box up your quilt and visit USPS, UPS or your local shipping outlet. If you need an estimate, you can use the ups.com to enter in your box dimensions and weight with the addresses and get an estimate of shipping costs. You can also request a pickup of your box directly from UPS, FedEx or DHL and they will pick it up for you, visit their websites to learn more.

Where do I ship my quilt to?

We are located in the Hudson Valley area of New York just outside of Rhinebeck, NY. When you place your order you immediately receive an email with shipment instructions that includes our address and other important details. If you have any questions, you are welcome to call us at 347-391-1604.

Terms for Free Shipping

Please note we only provide free shipping to customers located in the contiguous United States. International and U.S. territories customers will be notified of shipping costs.

How do i choose a top stitch design that works for my quilt?

We know that choosing a top stitch design can be nerve racking but you have made a beautiful quilt top and to get to the point of completion you have achieved, follow your instincts. If you aren’t sure, message us with at least two or three designs you are considering for your quilt and an image of your quilt and we will give you our best input. BUT it is your quilt! You do know best and we can be that friend that gives you our best guess.

what color should i use for my top stitch thread?

We only use high-quality thread because it holds up better over the lifetime of your quilt and it delivers the best result for your top stitch.

If you would like a bold impact to the top stitch, chose a contrasting or strongest color in the design of your print fabrics, if you would like a top stitch design that blends or is more muted to your design then choose something very neutral. A beige, pale yellow, grey or middle ground color. What is a middle ground color? In the spectrum of very dark to the lightest colors in your quilt, chose a color you see in the design that looks like the color that would be between the darkest to lightest therefore the middle ground color.

What batting do I choose?

Cotton batting provides a heavier feel to your quilt, more reminiscent of older quilts.

Polyester batting provides a higher loft, lighter weight and can be warmer than the cotton batting.

A blended batting with polyester and cotton provides the two.

What do i need to do to ready my quilt for top stitching?

  • Iron the top side and backing. Iron seams consistently so the surface is very smooth. Iron all to the right side, all to the left side or down the middle but be consistent.

  • The quilt backing should extend 3 inches in all directions that means 3 inches to the width and 3 inches to the length. Square up backing.

  • Cut all loose threads on top and bottom side. Threads show through if left unclipped on bottom side.

Questions? Message Us and We Are Happy to Help