Frequently Asked Questions


Here are answers to some of your questions. If you have a question that is not answered here, feel free to email us at or call us at 347-391-1604

Have Other Questions? Contact Us »


How long does it take to receive my quilt?

We understand that seeing your finished quilt is one of the most satisfying experiences. We process quilts as quickly as possible while maintaining a level of craftsmanship and quality that we take great pride in maintaining for all our clients.

All quilts can be expected to be processed upon arrival to our studios within 5-10 business days. If there are any delays in this expected window of time, we will contact you and provide an estimated time of shipment.

How do I estimate what the cost of my quilt having long arm stitching?

We tried to make it very simple without additional costs of batting and thread that you have to add up. One formula will let you know what the total cost will be. Simply take the width and length measurements of your quilt and multiply the width times the length. Then take that total and times that number by .0275. The resulting number is the total cost of your long arm services with us. This total includes the cost of batting for your quilt, thread and return shipping.

It does not include the cost of binding services and an embroidered tag.

How do i ship my quilt?

Box up your quilt and visit USPS, UPS or your local shipping outlet. If you need an estimate, you can use the to enter in your box dimensions and weight with the addresses and get an estimate of shipping costs. You can also request a pickup of your box directly from UPS, FedEx or DHL and they will pick it up for you, visit their websites to learn more.

Where do I ship my quilt to?

We are located in the Hudson Valley area of upstate New York just outside of Rhinebeck, NY. When you place your order you immediately receive an email with shipment instructions that includes our address and other important details. If you have any questions, you are welcome to call us at 347-391-1604.

Terms for Free Shipping

Please note we only provide free shipping to customers located in the contiguous United States. International and U.S. territories customers will be notified of shipping costs.

How do i choose a top stitch design that works for my quilt?

We know that choosing a top stitch design can be nerve racking but you have made a beautiful quilt top and to get to the point of completion you have achieved, follow your instincts. If you aren’t sure, message us with at least two or three designs you are considering for your quilt and an image of your quilt and we will give you our best input. BUT it is your quilt! You do know best and we can be that friend that gives you our best guess.

what color should i use for my top stitch thread?

We only use high-quality thread because it holds up better over the lifetime of your quilt and it delivers the best result for your top stitch.

If you would like a bold impact to the top stitch, chose a contrasting or strongest color in the design of your print fabrics, if you would like a top stitch design that blends or is more muted to your design then choose something very neutral. A beige, pale yellow, grey or middle ground color. What is a middle ground color? In the spectrum of very dark to the lightest colors in your quilt, chose a color you see in the design that looks like the color that would be between the darkest to lightest therefore the middle ground color.

Monthly Membership Plan Basics: Can I cancel at anytime?

Yes, you can cancel at any time. We ask that if you do plan to cancel you notify us via email or call 30 days before however we understand that you may need to cancel at any time. If there are repeated cancelations and rejoining the membership without any notification to us, there will be an additional charge to restarting your membership. If you notify us that you need to pause your subscription for a set amount of time, we will happily not charge you anything for rejoining the membership.

What Happens if i do not send any quilts for a month and i have a membership? Is there roll over?

We have set the quantities on the membership to try to ensure a smooth level of production for our members and those placing a regular service order. We do not want to have long lead times on anyone’s quilting getting back to them. If you know ahead of hand that one month you will not be sending quilts and the next will be many, just reach out to us and we will try to work with you however in most cases you have a set amount per month and anything above that amount is charged via the $ .0275 dollars per square inch rate.

What batting do I choose?

Cotton batting provides a heavier feel to your quilt, more reminiscent of older quilts.

Polyester batting provides a higher loft, lighter weight and can be warmer than the cotton batting.

A blended batting with polyester and cotton provides the two.

What do i need to do to ready my quilt for top stitching?

  • Iron the top side and backing. Iron seams consistently so the surface is very smooth. Iron all to the right side, all to the left side or down the middle but be consistent.

  • The quilt backing should extend 4 inches in all directions that means 3 inches to the width and 4 inches to the length. Square up backing.

  • Cut all loose threads on top and bottom side. Threads show through if left unclipped on bottom side.

Questions? Message Us and We Are Happy to Help