Frequently Asked Questions

 
 

Here are answers to some of your questions. If you have a question that is not answered here, feel free to email us at info@mylongarmquiltingservice.com or call us at 347-391-1604

Have Other Questions? Contact Us »

 

How do I estimate what the cost of my quilt having long arm stitching?

We tried to make it very simple without additional costs of batting and thread that you have to add up. Simply take the width and length measurements of your quilt and select the design you like and you will be able to enter your dimensions and see your total cost. This total includes the cost of batting for your quilt, thread and return shipping.

It does not include the cost of binding services and an embroidered tag. You can add these to your order. Use the Regular Long Service Order form calculator to enter your dimensions and preferences and see the cost.

How do i ship my quilt?

Box up your quilt and visit USPS, UPS or your local shipping outlet. If you need an estimate, you can use the ups.com to enter in your box dimensions and weight with the addresses and get an estimate of shipping costs. You can also request a pickup of your box directly from UPS, FedEx or DHL and they will pick it up for you, visit their websites to learn more.

Where do I ship my quilt to?

We are located in Stanfordville, New York. When you place your order you immediately receive an email with shipment instructions that includes our address and other important details. If you have any questions, you are welcome to call us at 347-391-1604.

Terms for Free Shipping

Please note we only provide free shipping to customers located in the contiguous United States. International and U.S. territories customers will be notified of shipping costs.

How do i choose a top stitch design that works for my quilt?

We know that choosing a top stitch design can be nerve racking but you have made a beautiful quilt top and to get to the point of completion you have achieved, follow your instincts. If you aren’t sure, message us with at least two or three designs you are considering for your quilt and an image of your quilt and we will give you our best input. BUT it is your quilt! You do know best and we can be that friend that gives you our best guess.

What batting do I choose?

Cotton batting provides a heavier feel to your quilt, more reminiscent of older quilts.

Polyester batting provides a higher loft, lighter weight and can be warmer than the cotton batting.

A blended batting with polyester and cotton provides the two.

What do i need to do to ready my quilt for top stitching?

  • Iron the top side and backing. Iron seams consistently so the surface is very smooth. Iron all to the right side, all to the left side or down the middle but be consistent.

  • The quilt backing should extend 4 inches in all directions that means 3 inches to the width and 4 inches to the length. Square up backing.

  • Cut all loose threads on top and bottom side. Threads show through if left unclipped on bottom side.

How Can You Offer These Prices?

We use state of the art technology that provides consistent, high-quality top stitching with dependable accuracy and repeatability. Our staff is highly skilled at designing top stitches and machining quilts. We know from personal experience the amount of care, hard work and dedication that it takes to make a quilt. Providing you with a finished quilt that reflects that care is our ultimate goal.

Can I create an account?

Yes, anyone who places an order with us can create an account that will show order history, billing information etc. Any members will also have an account that can be logged into at any time where account and billing information is housed.

what color should i use for my top stitch thread?

We only use high-quality thread because it holds up better over the lifetime of your quilt and it delivers the best result for your top stitch.

If you would like a bold impact to the top stitch, chose a contrasting or strongest color in the design of your print fabrics, if you would like a top stitch design that blends or is more muted to your design then choose something very neutral. A beige, pale yellow, grey or middle ground color. What is a middle ground color? In the spectrum of very dark to the lightest colors in your quilt, chose a color you see in the design that looks like the color that would be between the darkest to lightest therefore the middle ground color.

Monthly Membership Plan Basics: Can I cancel at anytime?

Yes, you can cancel at any time. This plan is intended for a full year subscription. You can cancel at any time by contacting us by phone or email. We request that you give us a 30 day notice before canceling.  If you cancel within the first four months of your subscription you will be charged for the quilts completed in your last month at the regular rate of our long arm services with your last monthly payment deducted from the total. 

How do you categorize the size of my quilt as a baby, throw, twin, queen or king size?

Quilt sizes are determined by our discretion. These are the standard quilt sizes upon which the plan was configured.

Reference for Standard Quilt Sizes: Baby Quilt 36 IN x 48 IN; Throw Quilt 48 IN x 60 IN; Twin 66 IN x 90 IN; Queen 90 IN x 90 IN; King 90 IN x 108 IN

Quilt top measurements may vary by +-6 IN before the size is considered the next size up or down. If you send us an oversized throw that is more a Twin dimensions then the quilt will qualify as a Twin for that month. If you have odd size small quilts just contact us and we are flexible with sizing and some roll over from other months where you might not have sent the full quota. We will send you an email updating you on your quilt quota per month when we process the quilts you send us. We cannot process a king size quilt past 108 IN in any direction. Individuals signed up for a full year as opposed to month to month can send quilts in any order as long as they are in the bounds of a full year’s quota.

The 4 IN of extra material requested in our Quilt Prep Guidelines on each side of the quilt top you send us is not calculated in how we determine your quilt size. The 4 IN of extra material is not stitched on is a a boundary helpful in the machining hold down process.

What are the advantages of the Annual plan payment option?

Annual subscribers who pay for the full year with the 10% savings, can take the whole year’s quantity can parcel it into months as they please. We keep track of all the sizes we process based on your plan level.  

What Happens if i do not send any quilts for a month and i have a membership? Is there roll over?

We have set the quantities on the membership to try to ensure a smooth level of production for our members and those placing a regular service order. We do not want to have long lead times on anyone’s quilting getting back to them. If you know ahead of hand that one month you will not be sending quilts and the next will be many, just reach out to us and we will try to work with you however in most cases you have a set amount per month and anything above that amount is charged via our rates for regular long arm service with a discount for members.

What is your turn around time?

We receive and process quilts without delays. During times of high volume, times may be slightly delayed however we aim to provide consistent reasonable turn around time on your quilt. It may be 3 days that it takes to process your quilt or 2 weeks but we promise you will never be waiting for longer than 3 weeks without notification from us about what your expected shipping date is for the quilt. We try to meet requested return deadlines as much as possible and you are always welcome to contact us if there is a need for expedited processing of your quilt and we will work with you.

When is my monthly subscription billed?

When you sign up for a monthly subscription membership you are billed every month on the same day as you signed up so it is always 30 days.

Questions? Message Us and We Are Happy to Help